Friends & Family Test results

Please find below a summary of our latest friends and family test results. We are proud that we maintain a high overall satisfaction rate.

*since the Covid-19 Pandemic, NHS England have suspended collection of friends and family test results; once it re-starts we will publish more data.

August 2020

July 2020

June 2020

May 2020

April 2020

March 2020

February 2020

January 2020

 

Below is some recent individual feedback received from our patients who have given permission for their comments to be published.

Friends and family test : Entry # 2618 October 2022
Your rating
Good
Please let us know the main reason(s) for your rating.
I have always been very pleased and grateful for the care received.
The only issue is when contacting the surgery there is a long wait before the receptionist can answer the call. I do understand that the surgery is busy but perhaps this is something that can be looked into
Privacy
Yes this can be made public

 

Friends and family test : Entry # 2515 October 2022
Your rating
Very good
Please let us know the main reason(s) for your rating.
I had an appointment this morning for my Covid and flu jabs. When I arrived a pleasant receptionist welcomed me and showed me where to go. I didn’t have long to wait and the jabs were administered efficiently by a lovely practitioner who was happy to answer my questions first. Very happy to be registered with Riverside – thank you
Privacy
Yes this can be made public