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Attending your appointment at Riverside Surgery

Due to the Covid-19 outbreak and desire to protect our staff and patients, we are kindly requesting that anybody attending Riverside Surgery to please observe some simple measures: Please use a face covering e.g. scarf/mask Please ensure you stand back from members of staff at the reception desk Please limit the surfaces you touch within the building, with the exception of the chairs in the waiting room or consulting room Avoid multiple family members attending with the patient, unless absolutely...

Delay in hospital appointments and test results

Dear Patients, We are experiencing unprecedented demand from patients asking us to expedite (speed up) appointments. Unfortunately we have no ability to control the way hospital appointments are made and we understand that in these difficult times there are significant delays. Our secretarial team do not hold any direct phone lines to the hospital specialists and we would have to wait on the same appointment phone line that patients use. For any patients enquiring about their hospital appointments please do...

Flu vaccinations

We have now completed two successful flu vaccination days which was challenging but received a lot of positive feedback. We are grateful for those who have attended so far and adhered to the new measures put into place due to Covid-19; we are also grateful for your ongoing patience and understanding of the logistics that have had to be adopted during this ongoing challenging time. We have now successfully vaccinated hundreds of our highest risk patients. We have now had...

Flu vaccinations 2020

Flu clinic Due to the Covid-19 Pandemic we are adjusting our flu clinics for 2020. We will be offering them by appointment only. We will NOT accept any walk-in patients. Initially, we will be inviting eligible patients via. text or letter for clinics running from 1st October 2020. We are going to be starting with those who are at highest risk of complications from covid-19 and over the age of 65 years old. You will be sent details about a...
Face masks are not for babies

Face masks are not for babies

In line with government guidance, we ask any patients attending our surgery to please where a face covering. However babies and toddlers under the age of 3 years should not wear face coverings, as there is a serious risk of choking and suffocation. Young children under the age of 11 are not required to wear face masks.

Face covering exemptions

The government has recently issued advice on the use of face coverings. Further information can be found here: https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings The government guidance on exemptions suggests there is no requirement for evidence for exemption and it is sufficient for an individual to self-declare. Therefore in line with this government guidance, Riverside Surgery will be unable to provide exemption letters (private or otherwise). Patients needing to travel on public transport in London may wish to print-out a self-exemption card which has been...

Out of Hours

For advice and urgent medical attention outside our normal surgery hours, please call 111