Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We have learnt through experience that issues often arise when there is misunderstanding between patients and staff. If you feel that this has happened, please take time to come and speak to Kim Jones, our Patient Advisor Manager or one of the Partners.

Where possible, please keep us informed of your past illnesses, medication, hospital admissions and any other relevant details. Whilst technology and collaborative working between hospitals and GP surgeries are improving, there is still often delays in us receiving relevant information about appointments, investigations and medication changes you might have had in hospital or even hospital admissions. Therefore if you have important information, please let us have a copy of it as soon as possible.

Date published: 10th October, 2014
Date last updated: 22nd January, 2019