Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Are you caring for someone at home? We would like to know if you are looking after someone on a regular basis who could not manage without you. Carers Bucks ... [continue] Carers

Complaints and compliments

We aim to offer our patients the best possible service.  However, we know that sometimes things do go wrong – quite often through misunderstanding – and we encourage patients to ... [continue] Complaints and compliments

Friends & Family Test results

Please find below a summary of our latest friends and family test results. We are proud that we have an overall satisfaction score of above 90%. September 2019 August 2019 ... [continue] Friends & Family Test results

How to Register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. We do not discriminate on any grounds including a patients ... [continue] How to Register

In times of bereavement

If Death Occurs At Home Telephone the doctor who will visit to confirm that death has taken place. If it is out of hours (before 8am, after 6.30pm) then please ... [continue] In times of bereavement

Named GP

All patients at The Riverside Surgery have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality and privacy

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality and privacy

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We have learnt through experience that issues ... [continue] Patient rights and responsibilities

Practice boundary

We are not taking on new patients in HP10 or HP15. This has been our policy since 2018. If you are unsure if your home address falls within our practice ... [continue] Practice boundary

Updating your details

If you change name, address or contact details please let us know as soon as possible by coming into the surgery and completing a change of details form, obtained from ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports ... [continue] Violent or abusive behaviour

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