We aim to offer our patients the best possible service. However, we know that sometimes things do go wrong – quite often through misunderstanding – and we encourage patients to let us know when this has happened.
Please notify The Partners, of any concerns you may have or complete and return the Patient Complaint Form and return to the surgery.
Please also note that we love hearing about the times when we have offered a particularly good service! You can find our Compliments and Feedback form here.
For either raising a complaint or giving us a compliment, please feel free to contact us by phone, email or in person:
The Riverside Surgery
George Street
High Wycombe
Buckinghamshire
HP11 2RZ
Telephone: 01494 526500
Email: practicemanager.riverside@nhs.net or alyson.lane1@nhs.net
Alternatively, if you do not want to contact us directly about your complaint, or you are unsure what to do or who to contact, please get in touch with the Patient Advice & Complaints Team at NHS Buckinghamshire, Oxfordshire and Berkshire West ICB (BOB ICB) using the details below:
- Phone: 0118 982 2720
- Email: bobicb.palscomplaints@nhs.net
- Post: BOB ICB Unipart House, Garsington Road, Cowley, OX4 2PG
Please could you ensure you have included your:
- Full name
- Address
- Date of birth
- Name of the practice involved
BOB ICB also ask that you confirm in your email that you are happy for us to forward your concern to the service that you are complaining about (if appropriate).
NHS England has published a guide which tells you what to expect from your GP practice and how you can help them, so you get the best from the NHS. More details can be found on the link below, where the publication is also available translated into 20 languages.