Online services

In order to provide more convenience, choice and flexibility for our patients and how you access our services at The Riverside Surgery, you can register for online services which will allow you to potentially:

  • Book and cancel appointments
  • Request repeat prescriptions
  • View your medication and allergies
  • View your test results and immunisations
  • View your problems and consultations

You can continue to speak to us face-to-face or via the telephone – it’s your choice!

Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital.  It enables you to have greater control over your health and well being.

Patient Access to Online Records means you can access your medical record online from anywhere in the world, should you need medical treatment on holiday, for example.  Online access to your medical record is available on computers, tablets, smartphones and Android phones.  There are apps available in the Apple App store and on Google Play.

Patient Access App for Android Phone

Patient Access App for Smart Phone

It is your choice whether you join or not.

Registering for patient online services

For full access to your online services you will need to:

  • Complete the Patient Registration Form for Access to Online Services, and bring in to the practice – along with photographic proof of identification.
  • We will then register you online within 10 working days.
  • You will then be emailed instructions on how to register online, together with your individual registration details and password. Alternatively you can come back to our surgery to collect these details.

Download our Patient Registration Form for Access to Online Services

Please return completed forms to the surgery reception so we can get the process going.


The information held in your GP record is stored on a secure NHS accredited server.  It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.  If you can’t do this for some reason we recommend that you contact the practice so we can remove online access until you are able to reset your password.  If you print out any information from your record it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Proxy access on behalf of children

Proxy access for children’s records is now available for paper-based and online records. People with parental responsibility for children under age 16 normally have automatic rights to access their children’s records, although not all parents have parental responsibility. If you would like to register for Proxy Online Access for your child, please complete the following form: Patient Registration Form for Proxy Access to Online Services

Any young adult / child over the age of 16 years will be able to have full access and register for patient online services. The following form needs to be completed to gain patient online access: Patient Registration Form for Access to Online Services

Proxy access on behalf of another adult

Proxy access for another adult is now available. To obtain proxy access a person must be registered for online access at the practice where the patient they are acting for is registered (the proxy user does not have to be a Riverside Surgery patient). Please complete the below form – Patient Registration Form for Proxy Access to Online Services to get set up.

Alternatively, patients may choose to use online services and choose to share their account credentials with family, friends and carers (including a care home) but as part of their access they must be advised of the risks associated with doing this.  Proxy is the recommended set up, rather than sharing login details.

Already registered?

If you are already registered to use the online services you can click here to log in.

AskNHS app

From 1st April 2019, Riverside Surgery has been offering appointments via. the AskNHS app. For further access, please download the app from your app store (Google Play for Android phones or Apple Store for iPhones). These appointments are available from 8am, Monday to Friday where a clinician from Riverside Surgery will call you back, after your query has been triaged by AskNHS.

You can now request repeat prescription requests, MED3’s and update your details via. this app.

Date published: 17th February, 2017
Date last updated: 18th June, 2021