Online services can provide more convenience, choice and flexibility for our patients and how you access our services at The Riverside Surgery, you can register for online services which will allow you to potentially:
- Book and cancel appointments
- Request repeat prescriptions
- View your medication and allergies
- View your test results and immunisations
- View your problems and consultations
You can continue to speak to us face-to-face or via the telephone – it’s your choice!
Evidence shows that patients who are informed and involved in their own care have better health outcomes and are less likely to be admitted to hospital. It enables you to have greater control over your health and well being.
Patient Access to Online Records means you can access your medical record online from anywhere in the world, should you need medical treatment on holiday, for example. Online access to your medical record is available on computers, tablets, smartphones and Android phones. There are apps available in the Apple App store and on Google Play.
Patient Access App for Android Phone
Patient Access App for Smart Phone
It is your choice whether you join or not.
Registering for patient online services
For full access to your online services you will need to submit an eConsult with the following information using the link: https://accurx.nhs.uk/patient-initiated/K82036/flow/something-else
- Your full name, d.o.b and address
- Upload photographic proof of identification
- Provide us with an email address which is used to enable access to the online services.
Atlernatively:
- Complete the Patient Registration Form for Access to Online Services, and bring in to the practice – along with photographic proof of identification.
- We will then register you online within 10 working days.
- You will then be emailed instructions on how to register online, together with your individual registration details and password. Alternatively you can come back to our surgery to collect these details.
Download our Patient Registration Form for Access to Online Services
Please return completed forms to the surgery reception so we can get the process going.
Security
The information held in your GP record is stored on a secure NHS accredited server. It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason we recommend that you contact the practice so we can remove online access until you are able to reset your password. If you print out any information from your record it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
Proxy access on behalf of children or another adult
Proxy access for children’s records is now available for paper-based and online records. People with parental responsibility for children under age 16 normally have automatic rights to access their children’s records, although not all parents have parental responsibility. If you would like to register for Proxy Online Access for your child, please complete an eConsult using the following link: https://accurx.nhs.uk/patient-initiated/K82036/flow/something-else
Alternatively, complete the following form: Patient Registration Form for Proxy Access to Online Services
Any young adult / child over the age of 16 years will be able to have full access and register for patient online services. Please follow the information under “Registering for patient online services”.
Already registered?
If you are already registered to use the online services you can click here to log in.
eConsult access for all patients
Since February 2024, Riverside Surgery has been utilising the eConsult platform, offering patients the ability to submit clinical and administrative queries. Our eConsult access is available 24/7 to patients including evenings and weekends. We aim to respond within one working day if it is a clinical query (same day if submitted by 1pm on a weekday). If it is an administrative query / medication request this can still take up to five working days.
To send us a query please use the following link: